I posted recently to the effect that there didn’t seem to be many/any complaints about Intercruise Connections, the company contracted this year to provide the coach service to/from Southampton for P&O this year. I may have been a bit hasty.
I’m reading mixed reports, in fact. A lot of passengers are reporting that the service is fine. There have been reports from some passengers, however, that the coach provided was not up to the required standard – one person posted on Cruise Critic that “…the coach to Southampton was a 57 seater [other company name] coach which was very poor and not suitable for this journey. No leg room, no air conditioning, no toilets and no darkened windows. It had been used the previous day for school children on a trip to Alton Towers….“. (The reason for the ‘other company name’ bit is that Intercruise Connections don’t run coaches themselves – they charter the service from other providers, so you don’t know whose coach you will be travelling in.)
There’s also a suggestion that a number of passengers are continuing to book independently with Eavesway, the previous provider of the service. Some passengers on Select fares are taking the OBC as their benefit and booking the coach travel separately.
Update – see the comments below for two contrasting experiences.