Update: Christopher Edgington has posted the following announcement on the P&O Facebook page:-
We are pleased to confirm the new itinerary for Azura’s cruise which will leave Southampton on Sunday. Unfortunately we have had to omit Cadiz and Naples but have retained the rest of the ports of call as follows.
Sunday May 10 – Southampton – sail at 1500
Monday May 11 – at sea
Tuesday May 12 – at sea
Wednesday May 13 – at sea
Thursday May 14 – Barcelona 0800 – 1700
Friday May 15 – Monte Carlo 0800 – 1800
Saturday May 16 – Civitavecchia (for tours to Rome) 0700 – 1900
Sunday May 17 – Cagliari, Sardinia 0900 – 1700
Monday May 18 – at sea
Tuesday May 19 – Gibraltar 0800 – 1300
Wednesday May 20 – at sea
Thursday May 21 – at sea
Friday May 22 – Southampton
All those who have booked tours will be transferred automatically to the new dates. Tours for Cadiz and Naples will be refunded.
To summarise the arrangements:
Check in times are as follows
R deck – 10.30 am
A deck – 11.00 am
B & C deck – 12pm
D & E deck – 1pm
F & P deck – 1.30pm
Check in will close at 1.45pm as we are aiming to sail at 3pm.
For those travelling by coach either with us or Eavesway then the time will be the same, but on Sunday morning instead of Friday.
We will be sending everyone full details by text and email today.
Again we apologise for the disruption and delay and will be doing everything we can to ensure everyone has a fantastic holiday.
I’ve also tried to find out of P&O are classifying this as a ‘Significant Alteration’ as per the Booking Conditions. No luck with that, I’m afraid – they’re not saying anything about that.
As I understand it, P&O have said that passengers on the shortened Azura cruise will receive a 15% refund from the cost of this cruise, and a 10% reduction in the price of the next cruise they book (or take? – I’m not clear what the situation is for people who have already booked more cruises but not yet fully paid for them). Some people have expressed their dissatisfaction at this.
Looking at the figures, I think that 2 days is just over 14% of 14 days, so I suppose P&O reckon that reducing the cost of the cruise by 15% is fair – the price reduction matches the cruise duration reduction . But I can sense a lot of disappointment from people, and I wonder if P&O shouldn’t have gone a bit further in this case. Especially as many passengers will have made arrangements for hotels in Southampton for tonight, flights, train fares, etc, all of which will be expensive to cancel and probably very difficult to replace for Sunday.
Here’s a question for people: would it be better for P&O to not bother with the ‘10% off future cruises’ and instead concentrate on making it up to affected passengers during the shortened cruise? Perhaps by providing some amount of OBC – £50 or £100, say, in addition to the price reduction for that cruise? Potentially, the 10% reduction for a future cruise could be worth more for those able and willing to take up the offer – let’s say a 14 night cruise can be booked for somewhere around £1500, that would obviously be £150 reduction per person. But that future cruise could be a long way away, and not everyone will be able to take up the offer. Perhaps an immediate offer, even for an amount that would in fact be lower in value, might be better received. What do readers think?