Well, how about this? I received the email below from P&O earlier today:
We hope you enjoyed your cruise on Britannia.
We have, since your return, experienced an issue with our on-board account settlement process.
What this means for you is that a second amount (not your on-board account figure) has been pre-authorised on the card you registered on-board. We do pre-authorise funds everyday whilst you are on the cruise, however, on this occasion it happened post cruise, due to an incorrect file being processed.
I want to personally reassure you that this is NOT an additional payment and the money WILL NOT leave your account, however, the funds will be held and therefore will be unavailable for a period of time until released by your card provider. As soon as we realised this had happened we requested a reversal of the pre-authorisation, however, it is your card provider that determines when this money becomes available to you again.
I can assure you that at no time have your personal details been shared or compromised. There is no need for you to take any action, however, please call 0843 374 0111 if you have any questions as a result.
We are very sorry that this has happened and for any inconvenience that it might have caused.
Director, P&O Cruises
Checking my credit card balance via on-line banking I can see a ‘pending transaction’ of £354.65 for P&O Cruises entered on 7th June, i.e. two days after we disembarked. It’s not going to actually affect me, but I can imagine that it might have an impact on others. Not good, P&O.
Has anyone else received this email?